Kelvin

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A Product Designer, with a background in research and strategy, focused on making AI simple, usable, and impactful.


In 2024/25, I designed and helped ship three AI tools—all from 0 to 1—at a Series B mental health startup ($20M).

Helping mental health patients remember and reflect on their therapy sessions using AI

TL;DR

From 0 to 1, I helped shape and designed HelloSelf’s first AI product—an experience where patients could review AI-generated Therapy Summaries and chat with a conversational AI to reflect on their therapy. I prompt-engineered synthetic data to help our Head of AI build the conversational AI, and designed in-app feedback loops to improve the model. Result: over XX% of all sessions use the feature, making HelloSelf one of the first teletherapy platforms to launch this type of AI for patients.

Helping Therapists embrace and adopt AI Tools that support their clinical workflow

TL;DR

To earn therapist buy-in for patient-facing Therapy Summaries, we created new value through Clinical Summaries. I generated synthetic examples in multiple formats and facilitated a workshop with the CTO and CIO to refine the best structure. I also redesigned the call-station and work-station UX/UI to integrate both summary types. Result: since our launch, XX% of therapists adopted clinical summaries—making HelloSelf one of the first platforms to deliver AI summaries for both patients and therapists in a single workflow.

With over 5 years of innovation strategy, research, and workshopping.

Innovation Strategy

Brand and innovation mapping for a new app

User Research

Ethnographic research on China's Beauty Culture