Kelvin
Helping Therapists embrace and adopt AI Tools that support their clinical workflow
Role
Team
Head of Product, Head of Design, Head of AI, CTO, Chief Clinical Officer, Senior PM, Front and backend Developers
HelloSelf is a teletherapy startup connecting mental health patients with therapists. While designing our first AI-summary feature for patients, we hit a critical constraint: therapists needed to trust and approve any AI output before it could safely reach patients.
This was a problem because without therapist buy-in, we couldn’t deliver summaries to patients—or build momentum for future AI features. AI adoption couldn’t just benefit patients; it had to also benefit therapists.
Opportunity
XX of all Therapists use AI Clinical Summaries every week
Desired outcome:
Worked with the team to shift the plan from focusing only on patients to supporting both therapists and patients with two types of summaries. This made the experience safer and more collaborative.
I redesigned the therapist workstation UX/UI to embed both Therapy and Clinical summaries—making the experience feel clear and grounded in therapist-control. I also designed a feedback loop to let therapists rate summaries, helping improve our model quality over time.